Frequently Asked Questions
Everything you need to know about shopping with iORA
What is the standard shipping time for orders?
We typically process orders within 1-2 business days. Standard shipping usually takes 3-5 business days depending on your location.
How do I return an item that doesn't fit?
We offer a 30-day return policy. Items must be unworn, unwashed, and have all original tags attached to be eligible for a full refund.
Can I exchange a product for a different size?
Yes, we offer free exchanges for different sizes of the same style, subject to stock availability. Please initiate your exchange through our online portal.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a seamless checkout experience.
How do I find my correct size?
Each product page features a detailed size guide with specific measurements. We recommend comparing these against your own body measurements for the best fit.
Do you offer international shipping?
Currently, iORA ships to select countries worldwide. Shipping costs and delivery times vary by destination and will be calculated at checkout.